Dell Freshers Recruitment As Technician For B.E/B.Tech/M.E/M.Tech/ | Gurgaon

• Delhi/NCR Jobs
• 2020-02-23 17:15:32

Fulltime

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Company Name: Dell

Job Title: Technician, Technical Support

Location: Gurgaon

Job ID: R059698

Role Overview: Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software

Role Responsibilities

• Responsible for providing telephone support for customers on the operation or maintenance of Dell products.
• Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
• Responsible for Out of warranty & In warranty extension sales.
• Performs work in accordance with standardized policies and procedures.
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
• Documents problems in the support solution database for diagnostics and solution implementation.
• Ensure proper escalation procedures are followed.
• Responsible for customer satisfaction through effective handling of customer problems.
• Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

Requirements

• 0 to 4 years of relevant work experience required.
• Undergrad with 1 year of International Call Center Voice experience
• Should be willing to work in shifts in a 24 x7 work environment
• Should be residing within Transport Boundaries
• Excellent telephone soft skills & thorough telephone functional skills
• Ability to handle stressful situations.
• Ability to deal professionally with irate customers.

Preferences

• Good Knowledge of PC Hardware/Software for desktop & portable systems
• Any relevant Certification/Technical Qualification.